Terms and Conditions

Terms and Conditions

1. Commercial policy 


1.1 Tetribérica SA has products for sale on the Barrio Santo website, and "electronic commerce" services are exclusively available to end users / "consumers".


1.2 The "Consumer" indicates the person who acts / buys outside her business or profession. If you are not a "consumer", we ask that you do not make purchases on the Barrio Santo online sales website.


1.3 Tetribérica SA reserves the right not to process orders received from users who are not "Consumers" or who do not comply with the general conditions of sale of Seller Tetribérica SA.


1.4 These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed in Barrio santo between the consumers of Tetribérica SA's online store and the seller.


1.5 The "Consumer" must provide the "Seller" with an email address, or data related to another form of contact, that is correct and complete, and accept that the "Seller" can contact him using this data, if he deems it necessary .


2. How to order

2.1 To place an order in Barrio Santo it is necessary that the user has an email account and that his browser is configured to accept cookies and pop-ups, in order to allow the enjoyment of all the browsing conditions of the Holy neighborhood


Ordering in Barrio Santo is easy:


1. Find the products you want to buy;


2. Add the selected products to the cart;


3. Finalize the purchase;


4. Select the payment option;


5. Review your order;


6. Proceed to payment and confirm the order;


7. You will receive an order confirmation by email;


Your order is confirmed when you select the button "Confirm payment" (Finish purchase) at the end of the purchase process.


When Tetribérica SA receives your order, a message will appear on the screen with your order number and all its details. The purchase agreement is finalized at that time.


An order confirmation will be sent to your email. We suggest that you print or download this copy for future reference.


We reserve the right not to accept or cancel your order even after the automatic confirmation of your order.


By submitting the order form, you accept the general conditions of purchase, as well as other conditions in Barrio Santo, through links, including the general terms and conditions of use.


The seller cannot process orders that do not have a sufficient guarantee of good collection; when the orders are incomplete or incorrect, or the ordered products are no longer available. In the referred cases, we will inform you by email that the sale contract has not been concluded and that the seller has not proceeded with the sale, specifying the reasons for this.


If the products presented in the Barrio Santo online store are no longer available at the time of their last access or when the seller receives the order, the seller must report the unavailability within 30 days after receipt of the order. If you have placed an order and paid for products that are no longer available, the seller will refund the money paid for the unavailable items.


2.2 Right to not accept the order or cancel the purchase


Tetribérica SA reserves the right to reject any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, exempt from liability for damages or costs:


· The product is no longer available / in stock (payments will be returned);


· The billing information is not correct or verifiable;


· The security system indicates the order as an incorrect order or an order susceptible to fraud;


· The transfer for the payment of the order was not received by us within a period of 5 days after the acceptance of your order;


· If we believe you are under the age of 16;


· If we believe you are a reseller;


· It is not possible to deliver to the address provided.


2.3 Data verification


After receiving the order, we can carry out some checks before preparing it.


These verifications may include address verification, credibility, and fraud verification. Regarding fraud verification, we perform partially automated verifications on all orders to filter out unusual, suspicious or identified transactions that are susceptible to fraud. The suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order, it means that you accept these conditions.


3. Guarantees and indication of the price of the product.


3.1 Payment methods 


You can find the payment methods available in the Help / FAQ section of the website. We do not accept any payment method other than those mentioned. Do not attempt to pay in any way other than as specified. If you do so, we cannot be responsible for loss of payment or any other damage that may result. 3.2 Payment processing


If you pay with a credit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by credit card, all the details (for example, card number or expiration date) will be sent through the encrypted protocol to the company that provides the remote electronic payment services, without third parties being able to access the transmitted information.


Tetribérica SA will not use this information, except to carry out the necessary procedures for the purchase or refund of charge, in the case of refund, in accordance with the exercise of the right of refund or to report cases of fraud to the police.


The purchase price of the products and shipping costs, as indicated on the order form, will be charged to the checking account when the purchased products are actually shipped.


4. Security order


4.1 The Barrio Santo store uses the strongest security technology among the available encryption platforms.


Your payment information will be encrypted from the moment you enter it, until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or by email cannot be guaranteed.


Tetribérica SA is not responsible for any damage suffered as a result of the use of electronic means of communication, including, among others, recurring damages for failures or delays in the delivery of electronic communications, interception or manipulation of


electronic communications by third parties or through a computer used for virus communications or transmissions.


If you choose to pay with Multibanco Reference, we will start to process your order after receiving the payment. This can take several days. Once 5 calendar days have passed after placing the order, and if we have not received any payment, it will be canceled.


Payments can only be processed if the information to be used for billing can be verified.


5. Reservation of title 


Tetribérica SA owns the company's products until it has received full payment for all these products.


6. Prices


6.1 The prices of the products displayed on the website contain / include Value Added (VAT). Shipping costs apply per order. The exact price of the shipping fee will depend on the country where your order will be delivered. For additional information on shipping rates by country, please refer to the Help / FAQ section of the website.


6.2 Prices are all quoted in euros. Please note that changing the delivery country may influence prices due to shipping costs.


6.3 Your total price The total price specified in the final payment menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Pay only the exact amount specified in the order confirmation and make individual payments per order.


6.4 Price changes The prices of the products presented on the website are subject to change. Tetribérica SA reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.


6.5 Price errors Please note that although the website is updated with extreme care, the pricing information on the website may contain errors. 

Tetribérica SA does not commit to the offer and reserves the right to cancel your order, in the event of such error.


7. Quality and guarantee. 


Tetribérica SA does not sell second-hand products, which are defective or of lower quality than the existing standards in the market. The main characteristics of each product shown in Barrio Santo can be found on the page of each product.


The products offered for sale in Barrio Santo may not exactly match the actual clothing in terms of image and colors, due to the Internet browser and monitor used.


All products have an identification tag. Do not remove the product label if you want to return the purchased product.


If you decide to exercise the right to return the purchased products, Tetribérica SA has the right not to accept the return of the products that are returned without the label or that have been altered from their original state or damaged.


8. Shipping and delivery


8.1 Delivery: where and when


We deliver products Monday through Friday from 9 a.m. at 6 p.m. We do not ship on certain holidays. We can only deliver an order if the delivery address is a house or office located in one of the countries mentioned in the list of available countries in the Delivery menu.


To receive the order, it is necessary to make sure that someone is at the address. This service does not include scheduling or appointment options, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this period in the periods of promotions, sales, Christmas and out of stock. A delivery is considered completed or a product is considered delivered with the signature of the delivery receipt at the agreed address.


8.2 Delivery times


If you confirm your order on a business day until 12 noon and continue to pay by credit card or Paypal, your order will ship the next business day (weekends and holidays are not considered business days). If you choose to pay by ATM reference, shipping is less effective as we will only ship after payment is received. This can take 5-7 days.


Tetribérica SA will not be responsible for the breach or delays in the fulfillment of any obligation that is due to an event of force majeure, that is, an event, act or omission, beyond its reasonable control (Force Majeure Event - including any event, act or omission, beyond the reasonable control of the "Seller").


We will attempt to deliver on time, to the commercially reasonable extent. As a rule, we always do this, however, we cannot guarantee timely delivery.

8.3 Partial deliveries

Whenever possible, we will try to deliver everything in one shipment. However, we reserve the right to split order delivery, for example (but not limited to) if part of the order is delayed or unavailable. In the event that we proceed with the division of the order, the customer will be notified, by email, of our intention to proceed in this way. For this purpose, the email address provided by the customer at the time of purchase will be used.


8.4 Inspection on delivery 


At the time of delivery, the customer must inspect the packaging to determine any damage. If the products are found to be damaged, the customer must not accept delivery of the order, which will be returned. Tetribérica SA will proceed with the refund of the amounts paid for the order and transportation, as soon as the warehouse receives and completes the return process.


Any claim for non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. At the end of this period, Tetribérica SA will not be responsible for its loss.


9. Shipping costs


9.1 Shipping costs apply per order. The exact price of each shipment depends on the country of delivery. For more details on the shipping price by country, see the Delivery menu on the website.


9.2 Free shipping If the customer places an order whose value exceeds the minimum order value defined for his country or campaign, the shipment will be made at no cost, that is, without charge.


10. Returns and cancellations


10.1 Cancellation of the order before shipment


The customer can cancel the order, as long as it has not yet been shipped. If the customer places an order and wishes to cancel it, he must first check the status of the order through the My Order menu located in the upper right corner of the main page of the website. And if the order status says "Registered", there is a chance that it will still be canceled. However, the customer must contact our Customer Service and request the cancellation of their order. Only after this procedure it is possible that our Customer Service Department asks our warehouse to cancel the order.


If the cancellation request is successful, the client will be notified by email of this decision and the cancellation will be processed at no cost to the client. If the cancellation request is not possible, the products will be sent to the customer, who, if she maintains her intention to cancel the order, must refuse to receive them. The products will be returned and, once received, the chargeback will be processed.


Custom product orders cannot be canceled prior to shipping as the customization process is already underway as it begins immediately upon receipt of the order. However, the customer can proceed with the return in accordance with the conditions and rules of return mentioned below.

10.2 Return of defective products


The customer has the right to return the delivered products if they are found to have defects or other nonconformities in relation to the ordered products. The return can be made within 30 days after receipt of the order. This does not affect your legal rights. If your complaint is justified, the price and shipping costs will be reimbursed. For more information on how to return and refund information, please see the Help / FAQ menu on the website.


10.3 Return of products by withdrawal


If for any reason you are not satisfied with the products you have ordered, you may return them within 30 calendar days of receipt, provided that: 

· The products have not been washed or used (unless the product contains information to the contrary, the customer has the right to try on clothes and shoes to test the size and shape, but cannot use them);

· The product maintains its original characteristics and the packaging is not damaged (carefully opened packaging will not be considered damaged);

· The product is complete (eg, both items must be returned in a pair);


You cannot return:

- Products that have been tampered with.


10.4 Return of offers


Currently, it is not possible for a person who received a product as an offer from someone else to return it. In this case, to proceed with the return, you must contact the person who bought it, in the sense that you proceed to return it, in accordance with the Return Conditions.


10.5 Exchange of products or sizes.


To exchange an item for another or to change sizes, follow the steps in Returns.


10.6 Return information


If your return is justified by the existence of a defect or lack of conformity with the ordered products, Tetribérica will bear the shipping and return costs. If your return was made for reasons other than the justified existence of a defect or the non-conformity of the requested products, Tetribérica will not refund shipping costs. However, by making a return, you will be using our transportation provider. As cost incurred by Tetribérica to make the return are equal to the shipping costs, Tetribérica will not reimburse the expenses related to the shipping costs initially assumed by the customer for the respective order.


Refunds will be made according to the payment method. If the customer pays by ATM reference, the customer is required to provide their bank details to our Customer Service at the time the return process begins. This indication is necessary so that we can refund the money to your account. The customer will receive a refund after the products have been returned and processed.


For additional information on the return process and refund times, please refer to the Help / FAQ section of the website. Read the help instructions in that section and follow the instructions carefully to avoid unnecessary delays.


11. Customer service


11.1 For additional information, you can contact the seller by email at suporte@barriosanto.com or you can also contact him by phone at the following number +351916999004. You can also get information about Help / FAQs on the website. 


12. Conditions applicable to promotional codes (negligence)


12.1 By using the established rules, a promotional code allows the user to enjoy a promotion / discount related to the purchase of a specific product or set of products, during the period indicated / associated with the promotional code / promotional campaign.


12.2 Promotional codes can only be used for online purchases made on the website. Sales are not allowed, I change the donation of a promotional code. The customer with the promo code cannot upload the item to a promo code on any website or other public form of offer, donation, sell the exchange. Promotional codes for commercial purposes are not allowed.


12.3 The promotional code is connected to the Barrio Santo brand. The use of the promotional code in relation to another brand, the name is not allowed. It is also allowed to use the promotional code in an illegal, abusive or irresponsible way, as well as in any other way that could damage the reputation of Barrio Santo.


12.4 The use of the promotional code is subject to a single use per product and per order. Promotional codes cannot be combined with other promotions or special offers.


12.5 The promotional codes in the child are interchangeable / interchangeable per herd.


12.6 Tetribérica SA has no obligation to reissue or refund promotional codes. However, in the event that Tetribérica SA decides to reissue and refund a promotional code, you must have access to the initial promotional code. To do this, you need to keep a copy of your promotional code; otherwise, it cannot be reissued in the event of loss.


12.7 In cases where Tetribérica SA has the right to issue / refund the promotional code, this article can only be applied to a purchase equal to the amount purchased by the promoter / discount code.


12.8 Without perjury of other errors, Tetribérica SA may have / can immediately invalidate the promotional code, if Tetribérica SA has reason to suspect that a promotional code is being used: in violation of the aforementioned assumptions, for usurpation in other cases in which Tetribérica SA has reasons to do so. 


13. Availability


The satisfaction of all orders placed on the website is subject to availability. Tetribérica SA intends to guarantee that all items offered for sale on the website are in stock. However, Tetribérica SA reserves the right not to accept orders or cancel confirmed orders for products that are not in stock. In these cases, Tetribérica will inform the client of this result and will proceed with the refund of the amount paid.


14. Validity of the promotion.


Offers on the website are only valid for as long as they change on the website, unless otherwise stated on the website. Tetribérica SA is not linked to any offer if there are errors or spelling errors, prices or other information on the website. Tetribérica SA reserves the right to cancel any purchase and sale made under such errors.


15. responsibility


15.1 Tetribérica SA will only be responsible for the damages incurred by the client in the event that the damages resulting from violations attributable to the contractual obligations of Tetribérica SA are due to the client, in the event that the legal responsibility of Tetribérica SA derives from the law applicable law.


15.2 If the client has suffered damages related to the activity of the website, the responsibility of Tetribérica SA will be limited to:


· Design of Barrio Santo products or other materials;


· Reasonable and verifiable costs incurred by the customer to find the cause and the amount of damage attributable to the damage;


· The maximum refund of the aforementioned compensation will be (if applicable) the price of the products in question.


15.3 Tetribérica SA is not liable for damages caused by third parties as a result of the use of any of our products. Tetribérica SA is not responsible for the damages suffered by the client as a result of the improper use of our products.


15.4 Tetribérica SA is not responsible for the damage derived from incorrect information on the website.


15.5 In the event that the client suffers damages as a result of gross negligence, fraud by Tetribérica SA, the limitations contained in this article will not apply.


16. Applicable law


These general conditions and all emerging disputes related to these general conditions, including their validity, the use of the website or any purchase on it, must be governed by Portuguese law.


17. Change of terms and conditions


Tetribérica SA has the right to change these Terms and Conditions at any time. The client is subject to the principles and terms in force on the date of her order, unless the law or the competent authority imposes any change on them.


18. Information on the website


Although Tetribérica SA works carefully on its website, the information, text, graphic documents, movies, music and / or other services may contain errors or be incomplete or incorrect.


Tetribérica SA is not responsible for damages resulting from the use (or inability to use) of the website, including damages caused by viruses or any inaccuracy or imperfection of the information, unless said damage is the result of intention or negligence. of Tetribérica SA.


19. Trademarks and copyright of the website


All brand names, product names and titles used on the website are registered trademarks or registered names of Tetribérica SA or registered trademarks and registered names of other holders. 


The user / client of the site is not authorized to use or reproduce any of these trademarks or registered names, as this constitutes a violation of the rights of the owners.


Everything related to the design, texts, documents, movies, music and / or other services of the website, the selection and organization of the website, as well as the complete compilation of software (including applets) and all other materials in the website are owned. of Tetribérica SA and its suppliers.


Users / customers are only allowed to electronically copy and print parts of the website if necessary to place an order or use the website as a source of purchase.


The user / client is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication.


If the user / client wishes to use information or materials on the website, they must obtain prior written authorization from Tetribérica SA.


20. General conditions of the electronic gift.


Electronic gifts purchased or issued through our online store are for exclusive use in Barrio Santo.


After purchasing or issuing an electronic gift, it cannot be converted into cash and cannot be refunded for any other type of payment (bank transfer, VISA / MASTERCARD or Paypal).


If, on your return, you have selected the electronic gift refund method, it will be sent to your order email, as soon as the conformity of your item is validated after receiving it in our warehouse.


This electronic gift, generated as part of a return, is not convertible into cash or the payment method used by the customer in the original order. Refunds on orders paid with e-gift will always be returned by the same method, that is, e-gift. An electronic gift can be used for purchases above or below your balance. If the value of your purchase is higher, you will be asked to pay the remaining amount. If the value of your purchase is less, your electronic gift code keeps the excess value in balance. Your electronic gift can be used as long as you have a balance.


You can use more than one electronic gift in the same order.


At any time you can check the balance of your electronic gifts by accessing your Customer Area, selecting the Profile tab and choosing the "Electronic Gift Balance" option. The acquisition of electronic gifts cannot be combined with campaigns, discounts or promotions.


The use of electronic gifts is valid on any item and can be combined with campaigns, discounts and promotions.


The use of electronic gifts is only allowed to registered customers.


21. tax free


Tax free issuance is possible for a minimum order of 50 euros plus VAT, and the customer has 2 months to place the order. The order billing address is always the order delivery address (that is, EU).


In order for us to send you the document tax free, please follow the steps below:


1. download the invoice


2. go to customs with the invoice and complete the tax-free form


3. The 2 documents must be sealed and validated by customs


4. Send the following physical documents to the headquarters of Tetriberica SA (the customer must keep proof of sending the documentation)


1. stamped invoice 


2. Stamped tax free form


3. Photocopy of the passport.


4. Bank account number to be reimbursed


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